Hi, I just had to write about the amazing customer service I have received from your team members with technical assistance on the Lola pulldown faucet. Your agents were able to take the time to explain things in layman's terms and spent time to walk me through several steps and checks for figuring out the cause of problem and was so patient. Thank you so much!!!

The installation kit I had requested with your team has already arrived, 24 hours (or a bit less) since our call to Support! This helps a lot to avoid a special trip (and associated costs to me!) from the plumber who is back here today for other plumbing works. This calibre of customer support is seldom seen. My sincerest thanks and my compliments on your excellent service.

Our member Brenda had an issue with her faucet bought at our Costco Lakeside, MI and was given your WaterRidge support contact center information. She spoke with one of your agents and was very impressed by the customer service provided to her. She has now expressed how happy she is with Costco and how much she loves Costco. She insist that we pass along her compliments and thanking you for giving Costco members the confidence and satisfaction in the WaterRidge brand. Thank you!